smartproxy.ai Scam Allegation: Customer Reports Payment and Order Problem

Smartproxy Payment Issue: What Happened?

I am publishing this article to document my experience with a Smartproxy payment and order issue and to warn other customers to carefully verify payment instructions and representatives before making a large online purchase.

This is a personal account supported by payment records, screenshots, order information, and communication history. I am also requesting an official response from Smartproxy regarding what happened.

My concern began when I attempted to purchase a 100GB Smartproxy plan.

During the purchase process, I communicated with a person on Telegram who presented an offer involving additional free proxy data. I was told that I would receive 10GB extra as a gift with the 100GB plan.

The person directed me to a Smartproxy order/payment link:

https://www.smartproxy.ai/ord/2D2024252023

I proceeded with the payment through the local payment method provided through that process.

After making the payment, I encountered an error.

The payment was made, but I did not receive the expected service in the way I expected after completing the transaction.

Smartproxy Telegram Offer and Additional 10GB

One of the important aspects of this complaint is the promotional offer.

I was approached through Telegram and told that purchasing the 100GB plan would result in an additional 10GB free.

The Telegram account involved in my communication was:

@smartproxyfraya

Because the person directed me toward a Smartproxy payment/order page, I reasonably expected the transaction and offer to be legitimate and supported.

However, after the payment problem occurred, obtaining assistance became extremely difficult.

This is why I am asking Smartproxy to clarify whether this Telegram account and the promotional offer were officially authorized.

If the account was an authorized representative, I want to know why my payment issue has remained unresolved.

If the account was not authorized, customers deserve a clear explanation of how an individual presenting such an offer was able to direct customers toward a Smartproxy-related payment link.

Payment Completed, But Problem Remained

The most important part of this complaint is that I have payment evidence.

I have screenshots showing the payment transaction and screenshots showing the error encountered during the order process.

These records can be provided to Smartproxy and, if necessary, to the relevant payment provider or authorities.

My concern is not simply about receiving a promotional 10GB bonus.

The primary concern is the paid 100GB order and the failure to receive a satisfactory resolution after payment.

A customer who pays for an online service should reasonably expect either delivery of the purchased service or a clear explanation and appropriate refund process when something goes wrong.

Seven Days Without a Positive Resolution

The incident happened on a Sunday.

As of the time of publishing this complaint, approximately seven days have passed without a satisfactory resolution.

I attempted to contact the person who originally provided the offer and payment information.

The response, when received, was essentially that they were checking the matter with the payment gateway and waiting for payment-gateway responses.

I understand that payment gateways can sometimes require investigation.

However, the problem is the lack of a meaningful resolution after several days.

A customer should not have to repeatedly chase support simply to determine whether their payment was received and what will happen to their order.

Why This Experience Is Concerning

There are several issues that I believe Smartproxy should publicly clarify:

1. Was the Telegram representative authorized?

Was @smartproxyfraya officially connected with Smartproxy?

2. Was the 10GB promotion genuine?

Was the additional 10GB offer an official Smartproxy promotion?

3. Was my payment received?

Can Smartproxy verify the payment using the transaction and merchant records?

4. Why did the order encounter an error?

What exactly happened when the payment was processed?

5. Why has the issue remained unresolved for approximately seven days?

If the payment gateway is being investigated, what is the actual status of that investigation?

6. What happens to the customer’s money?

If the order cannot be activated, what is the formal refund procedure?

These are reasonable questions for any customer facing a payment dispute.

Smartproxy Reviews and Trustpilot Complaints

I also found customer reviews concerning Smartproxy on Trustpilot that describe various negative experiences involving payments, customer support, proxy service issues, and delayed responses.

For example, the Trustpilot profile currently associated with smartproxy.org displays a TrustScore of 2.5/5 and 25 reviews in the search result I checked. Several recent reviews describe payment/order problems or complaints about customer support.

One May 2026 reviewer described a situation in which a payment was made but the order reportedly remained unpaid, and the reviewer said support took days to respond.

Other reviewers have posted negative comments concerning support response times and service issues, while other customers have reported positive experiences.

Important: These Trustpilot reviews are customer opinions and should not be treated as independent proof that Smartproxy committed fraud. Also, the Trustpilot profile I found is for smartproxy.org, so customers should verify whether that profile corresponds to the same company/entity as the smartproxy.ai service involved in this complaint.

That distinction is important when discussing an online company publicly.

Is Smartproxy a Scam?

I am using the term “scam” cautiously because whether a transaction constitutes fraud is ultimately something that should be established through evidence and, where appropriate, the relevant payment provider or authorities.

What I can document is my own experience:

• I attempted to purchase a 100GB plan.
• I was offered an additional 10GB through a Telegram conversation.
• I received a payment/order link.
• I made the payment.
• I encountered an error.
• I have payment evidence and screenshots.
• I attempted to obtain assistance.
• I have not received a satisfactory resolution after approximately seven days.

These facts are the basis of this complaint.

I am asking Smartproxy to explain what happened rather than making an unsupported conclusion about the company’s intentions.

Evidence Available

I have retained documentation related to the incident, including:

• Payment confirmation
• Merchant payment screenshot
• Order/payment information
• Screenshot of the error
• Telegram communication
• Telegram username involved
• Information about the promotional offer
• Communication regarding the payment-gateway investigation

If required for legitimate verification, I can provide the relevant evidence through my WhatsApp contact.

For privacy and security reasons, sensitive payment information should not be publicly posted.

Transaction IDs, account numbers, phone numbers, email addresses, QR codes, and other sensitive information should be partially hidden before publishing screenshots online.

What Other Customers Should Check Before Paying

This experience is also a reminder for customers purchasing online proxy services.

Before making a large payment, customers should verify:

1. Whether the person contacting them is an officially authorized representative.
2. Whether the promotion appears on the company’s official website.
3. Whether the payment page belongs to the actual company.
4. Whether the payment recipient matches the expected merchant.
5. Whether the order is visible inside the customer’s official account.
6. Whether there is an official support ticket for the transaction.
7. Whether the refund policy is clearly available.
8. Whether all conversations and payment receipts have been saved.

Customers should also be extremely careful when someone asks them to move from a company’s website to Telegram or another messaging platform to obtain a special discount or additional free data.

A promotional offer is not necessarily fraudulent, but it should be independently verified before making a substantial payment.

My Request to Smartproxy

I am publishing this article because I want a clear and documented resolution.

I request Smartproxy to investigate the transaction associated with the order link and confirm:

Was my payment received?

Why did the order fail?

Where is the 100GB service I purchased?

Was the additional 10GB offer officially authorized?

Was @smartproxyfraya an authorized representative?

If the order cannot be completed, when and how will the payment be refunded?

A clear response to these questions would resolve much of the uncertainty surrounding this incident.

Final Update

This article is intended as a customer complaint and documentation of my personal experience, not as a declaration that a criminal offence has been legally established.

If Smartproxy provides a satisfactory explanation, activates the purchased service, or processes an appropriate refund, I will update this article accordingly.

Likewise, if Smartproxy provides evidence that the Telegram account was unauthorized, that information will also be relevant and should be included in any future update.

Until the matter is resolved, customers considering a large Smartproxy purchase should carefully verify the payment process, promotional offers, and identity of anyone contacting them through Telegram.

If you have experienced a similar Smartproxy payment, order, Telegram representative, or customer-support issue, you should preserve your original payment receipts and communication records and contact the company’s official support channel.

For anyone who wants to review the evidence related to this particular complaint, the payment proof, order information, error screenshot, and relevant communication records can be provided privately through WhatsApp after appropriate verification.